faq

Can I add an item to an existing Shop Pay order?

If you add an item to an existing order made using Shop Pay Installments, then an invoice is created for the outstanding balance; this will be sent directly to you...

How does the LolaVie eGift Card work?

LolaVie eGift Cards are available on LolaVie.com only.  They are valid and redeemable in the U.S. to purchase products on LolaVie.com only. eGift Cards can be activated with a minimum...

What can’t I do with the LolaVie eGift Card?

For privacy reasons, we cannot send eGift Cards directly to your gift recipient – you must forward them.  eGift Cards are not redeemable for cash, except where required by law....

Does the LolaVie eGift Card expire?

No. LolaVie eGift Cards do not expire, and there are no dormancy or other processing fees.

What if something happens to my LolaVie eGift C...

eGift Cards cannot be replaced or refunded if lost, stolen, or used without permission. Further, LolaVie is not liable for lost or stolen cards, cards used without your consent or...

What is the subscription program?

Never run out again! Stay committed to your plant-based haircare routine by signing up for a subscription. We automatically send your favorite full-size products based on your chosen frequency. The...