TERMS OF SERVICE
Last Revised: April 21, 2022
Welcome to www.lolavie.com, the website (“Site”) of LolaVie LLC, a Florida limited liability company, hereinafter sometimes also referred to as “LolaVie”, “we”, “us”, or “our”.
IMPORTANT: PLEASE READ ALL OF THE FOLLOWING TERMS OF SERVICE (THESE “TERMS”), CAREFULLY. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE (BUT ARE NOT LIMITED TO) VARIOUS LIMITATIONS AND EXCLUSIONS, A BINDING ARBITRATION CLAUSE, A CLASS ACTION WAIVER, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
These Terms apply to your use of the website located at www.lolavie.com, including all subdomains and subparts, as well as our social media accounts on Facebook, Instagram, TikTok, YouTube, Google, and Twitter, and other platforms and applications for mobile, tablet, and other smart devices and application programs which may be licensed by us to you (collectively, “Site”). These Terms include not only the following Terms and Conditions of Service, but also incorporate by reference all policies, guidelines, special or supplemental terms and conditions of use or service posted by us on the Site from time to time (as such terms and conditions of use, policies, notices, guidelines, special, supplemental terms and conditions of use or service may be amended, modified, supplemented or restated by LolaVie from time to time).
Any person who accesses this Site but does not successfully register to become a LolaVie Customer is referred to in these Terms as a “Visitor.” Persons who access this Site and successfully register to become a LolaVie Customer are referred to as a Customer. Visitors and Customers are also referred to in these Terms as “You,” “you,” “Your,” or “your.”
Your access to and use of this Site or any Services offered on or through this Site is subject to and conditioned upon your acceptance of and your full compliance with these Terms. The Terms are a legally binding agreement, which governs your access to and use of this Site, including any content, feature, functionality or service at any time or from time to time, offered or provided on or through this Site, whether you are simply a Visitor to this Site or a LolaVie Customer. By accessing, browsing, submitting any information, to or through, or otherwise in any manner using the Site, and linking to these Terms or by accessing, submitting any information to or through, or otherwise in any manner using any service offered on or through this Site, You acknowledge that you have read and understand, and agree to be bound by and to comply with all of these Terms. If you do not agree to all of these Terms without any modification by you, you are not authorized to and must not access or use this Site or any feature, functionality or service offered on or through this Site.
If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity. If you do not agree to any of these Terms, you have no right to and may not obtain information from or otherwise continue using the Site. Failure to use the Site in compliance with these Terms may subject you to civil penalties.
Modifications: We reserve the right at any time or from time to time, to update, modify, revise, amend, supplement, restate, or terminate these Terms or any part thereof for any reason and without notice, and without penalty. The most current version of these Terms can be accessed on the Site by selecting the “Terms of Service” link provided on the Site’s home page. You should review these Terms on a regular basis – for instance, each time you access the Site – so you may be apprised of any changes made. Any such termination, revisions or changes shall be binding upon you and effective immediately upon our posting of the revised these Terms or changed Terms on the Site.
The following terms used in these Terms with their initial letters capitalized, and those terms defined in the introductory paragraphs or elsewhere in these Terms, throughout these Terms have the meanings provided. Defined terms may be used in the singular, the plural or possessive form as the context requires:
- “Account” means with respect to Customers, the account created by us on or through the Site for a Customer’s use in connection with the ordering of LolaVie Goods.
- “Collective Content” means LolaVie Content and Customer Content.
- “Content” means any text, graphics, images, music, software (excluding any LolaVie Software), audio, video, information or other electronically stored data.
- “Customer” means a person who completes the Account registration process as described under the “Account Registration” section below and whose Account remains in good standing and has not otherwise been restricted or terminated by LolaVie.
- “Customer Content” means all Content that a Customer provides, posts, uploads, publishes, submits, transmits, or makes available on the Site, including but not limited to all such Content provided for purposes of establishing, initializing, modifying, or creating an Account and all such Content relating to any feedback, reviews, user comments, or other submissions.
- “Customer Feature” means any feature or functionality of the Site which LolaVie may designate from time to time for use by LolaVie Customers for or in connection with the ordering or purchase of LolaVie Goods.
- “LolaVie Content” means all Content that LolaVie makes available through the Site including any Content licensed from a third party, but excluding Customer Content.
- “LolaVie Goods” means any merchandise, including haircare products offered for sale or sold by LolaVie to Customers.
- “LolaVie Software” means any software, HTML or other code, at any time or from time to time, in whole or in part, comprising the Site or utilized by LolaVie through the Site.
- “Governmental Authority” means any domestic or foreign, federal, state, local, provincial, county, or municipal or supranational government or political subdivision thereof, or any agency, instrumentality, subdivision, court, tribunal, commission or other authority of such government or political subdivision, or any self-regulated, private, non-governmental or quasi-governmental organization, body or authority (to the extent that the rules, regulations or orders thereof have the force of Law).
- “Intellectual Property Rights” means, with respect to any thing, material or work (hereinafter, a “Work”): (a) any and all worldwide copyrights, trademarks, trade secrets and any other intellectual property and proprietary rights and legal protections in and to such Work including but not limited to all rights under treaties and conventions and applications related to any of the foregoing; (b) all patents, patent applications, registrations and rights to make applications and registrations for the foregoing; (c) all goodwill associated with the foregoing; (d) all renewals, extensions, reversions or restorations of all such rights; (e) all works based upon, derived from, or incorporating the Work; (f) all income, royalties, claims, and payments now or hereafter due or payable with respect thereto; (g) all causes of action, either in law or in equity for past, present or future infringement based on the Work; (h) all rights corresponding to each of the foregoing throughout the world; and (i) all the rights embraced or embodied therein, including but not limited to, the right to duplicate, reproduce, copy, distribute, publicly perform, display, license, adapt, prepare derivative works from the Work, together with all physical or tangible embodiments of the Work.
- “Law” or “Laws” means, as amended from time to time, any domestic or foreign federal, state, local, provincial, county or municipal or supranational Law (including common law), rule, regulation, statute, treaty, constitution, ordinance, decree, code, proclamation, policy, procedure, guideline, standard, order, judgment, or other legally enforceable requirement enacted, issued, adopted, promulgated, enforced, ordered or applied by any governmental authority.
“Services” means collectively all services LolaVie offers through the Site to Customers and visitors, including any Customer Feature, LolaVie Content, LolaVie Goods, and LolaVie Software, among others.
II. Acknowledgments and Disclaimers
NEITHER LOLAVIE NOR ANY OF OUR AFFILIATES, OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, CONTRACTORS, THIRD-PARTY LICENSORS, OR SUPPLIERS MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO ANY ASPECT OF THE SITE TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. WE HEREBY DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, OR ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. THIS SITE AND THE INFORMATION, CONTENT, FILES, DATA OR OTHER MATERIALS CONTAINED ON THE SITE AND OTHER SERVICES PROVIDED BY LOLAVIE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT WARRANT THAT THE SITE WILL FUNCTION AS DESCRIBED, WILL BE UNINTERRUPTED OR ERROR-FREE, FREE OF HARMFUL COMPONENTS, THAT ANY CONTENT, FILES, DATA OR OTHER MATERIALS (INCLUDING BUT NOT LIMITED TO ANY CUSTOMER CONTENT) UPLOADED TO, DOWNLOADED FROM, OR STORED BY, ON OR THROUGH THE SITE WILL BE TIMELY, ACCURATE, CURRENT OR SECURE, OR WILL NOT BE LOST, CORRUPTED OR OTHERWISE DAMAGED OR IMPAIRED, OR THAT WE WILL BE ABLE TO PREVENT DISRUPTION OF OR TO ANY OF THE SITE OR THAT WE WILL CORRECT ANY DEFECTS.
ALTHOUGH WE TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES, WORMS, TROJANS OR OTHER MALICIOUS SOFTWARE (“MALWARE”) OR OTHER DESTRUCTIVE MATERIALS TO THE SERVICES, LOLAVIE DOES NOT GUARANTEE OR WARRANT THAT THE SERVICES OR MATERIALS THAT MAY BE DOWNLOADED FROM THE SERVICES DO NOT CONTAIN SUCH CONTAMINATING OR DESTRUCTIVE PROPERTIES.
IN NO EVENT WILL LOLAVIE BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR ANY INFORMATION, GOODS OR SERVICES OBTAINED THROUGH THE SERVICES, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES (EVEN IF LOLAVIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), TO THE FULLEST EXTENT PERMITTED BY LAW.
III. Modification of Site or Terms
LolaVie reserves the right, at its sole discretion, to modify the Site or to modify these Terms at any time and without prior notice, and without penalty. If we modify these Terms – which may include updating, revising, amending, supplementing, restating, or terminating these Terms – we will either post the modification on the Site or otherwise provide you with notice of the modification. Please also refer to the “Last Revised” date indicated at the beginning of these Terms. Through continued access or use of the Site after LolaVie has posted a modification thereon or has provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, you must discontinue use of the Site.
IV. Customer Eligibility
The use of this Site is intended for persons who are 18 years of age or older. Any access to or use of any Customer Features, or the Site by anyone under 18 is prohibited. By registering on the Site as a Customer, or accessing or utilizing any Customer Features on or through the Site you represent and warrant that you are 18 years of age or older. Persons under the age of 18 may not avail themselves of any purchase of any LolaVie Goods, unless accompanied by an eligible Customer over the age of 18. In any event, by becoming a Customer, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by all of these Terms. Without limiting the foregoing, LolaVie Goods and the use of the Site to order or purchase any LolaVie Goods are not available to Customers or any other person or entity who or which do not have a valid Account or who or which have had their Account temporarily or permanently deactivated.
A. Registration, Profile, and Customer Content
In order to become a Customer and to access Customer Features, purchase LolaVie Goods, or utilize or enjoy other Services via the Site, you may be required to create an Account. You may register directly via the Site or as described in this Section.
As a Customer, you are solely responsible for your Customer Content and your interactions with other members of the public, including Customers. You agree to provide and maintain accurate, current and complete information and that LolaVie and visitors to the Site may rely on your Customer Content as accurate, current and complete.
As a Customer, you are the sole authorized user of your Account, and are responsible for maintaining the confidentiality of any password provided by you or LolaVie for accessing Customer Features. You are solely and fully responsible for all activities that occur under your Account (even if that content or activity occurs from other individuals who have accessed the Sites and other Services through your account), and LolaVie expressly disclaims any liability arising from the unauthorized access or use of your Account. If at any time you suspect that any unauthorized party may be using your Account or you suspect any other breach of security, you agree to notify us immediately.
In some cases, LolaVie utilizes third-party user account management providers to manage your Account. If you are directed to any such LolaVie third party account management provider, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices.
B. Limitation, Suspension, Termination, and Cancellation of Accounts
As a Customer, you may not have more than one (1) Account with LolaVie at any given time. You must (and you agree to) provide accurate, current and complete information as requested or prompted during or in connection with the Account registration process, and to promptly update such information to keep it accurate, current and complete. LolaVie reserves the right to suspend, restrict, or terminate your Account and your access to the Customer Features if you provide any false or misleading information, or otherwise violate any of these Terms. You are responsible for safeguarding your password and agree not to disclose your password to any third party. You have sole responsibility for any activities or actions conducted under your Account, whether or not you have authorized such activities or actions. You are obligated to immediately notify LolaVie of any unauthorized use of your Account.
LolaVie may, in our sole discretion and without thereby incurring any liability to you or otherwise, with or without cause, with or without prior notice and at any time, limit, suspend, deactivate or cancel your Account and/or deny you access to the Customer Features or LolaVie Goods. If we exercise our discretion under these Terms to do so, any or all of the following may occur with or without prior notice or explanation to you: (a) your Account will be deactivated or suspended, your password will be disabled, and you will not be able to access the Customer Features or your Account; and (b) any pending or future orders for LolaVie Goods will be immediately terminated and refunded, if applicable. Upon termination, deactivation, or suspension of your Account, you are required to immediately cease all use of the Customer Features and may not re-register under any other Account.
You may cancel your Account at any time by notifying us thereof by email at firstname.lastname@example.org or by contacting us by telephone at (833) 565-2843.
C. LolaVie Communications
By becoming a Customer, you acknowledge that we may from time to time and as needed communicate with you by various means, including via email, text message, online chat, telephone calls, and push notifications to the telephone number you provide to us, in relation to your use of the Site, the status of your Account, your purchase or use of LolaVie Goods or other Services, among others. Please note that this may include communications generated by automatic telephone dialing systems or other methods and systems, which will deliver prerecorded messages sent by or on behalf of LolaVie, its affiliated companies or other Customers, including but not limited to: operational communications concerning your Account, use of Customer Features, LolaVie Goods, and updates concerning new and existing features on the LolaVie Site.
In other instances, we will seek your consent to receive our communications before contacting you by asking you to “opt-in” to such communications. This may include receiving our newsletter, promotions and promotional materials provided by LolaVie or third parties, and updates and news concerning LolaVie.
Where we have already received your opt-in consent to receive certain communications, IF YOU WISH TO OPT-OUT OF PROMOTIONAL EMAILS, TEXT MESSAGES, OR OTHER SUCH “OPT-IN” COMMUNICATIONS, YOU MAY OPT-OUT BY FOLLOWING THE UNSUBSCRIBE OPTIONS THAT ARE PROVIDED TO YOU ON THE SITE OR VIA THE COMMUNICATION, IF APPLICABLE (e.g. the “unsubscribe” button in our promotional emails). Standard text messaging charges applied by your telephone phone carrier will apply to text messages we send.
VI. Orders, Returns, and Other Financial Terms
A. Placing Orders
Once you have successfully registered on the Site as a Customer and your Account has thereby been established, you may place orders for LolaVie Goods through a Customer Feature on the Site. In some cases, such Customer Features will provide Customers with a means to select and customize LolaVie Goods. We have made reasonable efforts to accurately display the colors and styles of the LolaVie Goods that appear on the Site. We cannot, however, guarantee that your computer monitor’s display of any color or style will be accurate.
LolaVie reserves the right, in its sole discretion and at any time after receiving any order from you for any LolaVie Goods, to accept, refuse, place on hold or cancel any order you submit to us, including the right to limit any quantities of LolaVie Goods you may wish to purchase. Once we receive your order, we will provide you with an email confirmation at the email address you provide for that purpose when you register on the Site for an Account. Your receipt of an order confirmation does not signify LolaVie’s acceptance of your order or a confirmation of our offer to sell, but simply an acknowledgment that we received your order.
After receiving your order, LolaVie may contact you to request clarification, additional or missing information regarding your order or your Account. It is your responsibility to deliver to us in a timely manner all additional information related to your order we may request. LolaVie reserves the right, in its sole discretion, to place your order on hold or even cancel it if any requested information is not received in time or is incomplete. Orders which we place on-hold may at any time thereafter be canceled by us if there is any missing information that we require. With respect to any such orders which we cancel for which you have, at the time of cancellation, already have made payment for the LolaVie Goods in question, we will issue a credit or refund according to these Terms.
In the event LolaVie makes a change to or cancels your order, we will attempt to notify you by contacting the contact email address or telephone number which you provide to us as part of your registration for an Account on the Site.
If you want to make any changes to an order, please contact us as soon as possible. Please note, however, that we do not guarantee that we will be able to make any changes to your order once placed, so make sure that you double-check your selections before placing your order.
B. Payments and Authorizations
You agree to pay LolaVie for all fees and charges associated with your purchase of LolaVie Goods. All fees and charges are due in full at the earlier of time of purchase or confirmation of your order.
In connection with your use of the Customer Features (including during your Account registration), you may be asked to provide customary billing information such as name, billing address and credit card or other payment information either to LolaVie or its third-party payment processor(s). You agree to pay LolaVie for any purchases of LolaVie Goods made in connection with your Account or your use of any of the Customer Features, or otherwise provided to you or on your behalf, in each case by one of the payment methods from time to time described on provided for on the Site, including the charging of the credit card account. You hereby authorize the payment and collection of any and all such amounts by the charging of the credit card, or via such other payment method provided for under your Account, You acknowledge and agree that LolaVie may, in its sole discretion, directly charge such credit card account (or directly avail itself of such other payment methods) or may utilize the services of third party online payment processors or others to do so (for example, PayPal, Google Pay, Apple Pay, Amazon Pay, and the like). If you are directed to any LolaVie third-party payment processor(s), you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices.
In furtherance of your use of the Customer Features, you understand and agree that LolaVie reserves the right, in its sole discretion, to (i) obtain a pre-authorization via your credit card or other payment method for any fees or charges for or associated with any LolaVie Goods or (ii) charge your credit card or other payment method a nominal amount, not to exceed one dollar ($1) per verification, or a similar sum in the currency in which you are transacting, to verify your credit card or other payment method. As a general rule, LolaVie will collect any fees or charges due upon placement of your order. In our discretion, such fees and charges may instead be collected by us at an earlier or later point. LolaVie does not control, and is not responsible for, any fees or charges that may be charged to a Customer by her or his bank, financial institution, or payment provider, with respect to LolaVie’s collection of fees or payments, and LolaVie expressly disclaims all (and you agree that LolaVie will have no) liability in this regard.
LolaVie will take reasonable action to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same payment method used for the original payout or payment by you.
C. Pick-Up and Shipping
Shipping charges and expected delivery dates may be displayed through the Customer Features at the time of your order, or may appear in an order confirmation email. Based on our service locations and your shipping address, we determine the shipping carrier for your order. Carriers that may be used include, but are not limited to, the U.S. Postal Service (USPS), United Parcel Service (UPS), and FedEx. Occasionally, we may send your order in two or more shipments.
We may, in our sole discretion, choose to accept orders for the purchase of services or products from Users residing outside the United States. The acceptance of such orders and the sale of such services or products are conditioned on your agreement that the purchase of the Lolavie Goods by you, as a non-resident of the United States, will be for your own personal use only and not for further resale or distribution in any manner.
LolaVie takes pride in its products and desires that all Customers are satisfied with their purchase. Our policy, however, is that all sales are final unless otherwise stated. If you believe there is an issue with your LolaVie Goods, please email us at email@example.com within fourteen (14) days of receiving your order and we will do our best to resolve it for you. In no event, however, is LolaVie obligated to refund any purchase.
LolaVie, at its sole discretion, may from time to time, make special offers or promotions (“Promotions") available to some but not all Customers, or to prospective Customers. Promotions, which we may from time to time offer to our Customers may not be the same and different Customers may be offered different Promotions. Furthermore, prospective Customers may also be offered different Promotions. No Promotion, unless and then only to the extent expressly made to you specifically, shall have any bearing whatsoever on your Account, these Terms or your relationship with LolaVie. Any promotional coupon, which we may utilize in connection with a Promotion is applied at the discretion of LolaVie, and while LolaVie may in connection with a Promotion reduce the cost of certain LolaVie Goods, if any, subject to such Promotion, based on an amount or discount value, stated by us in the Promotion, all other fees and charges for or in connection with LolaVie Goods, as well as, all shipping and handling (if applicable), and sales tax will still apply and be due to and payable to LolaVie.
VII. User Conduct
You understand and agree that you alone are responsible, at your sole cost and expense, for compliance with any and all Laws that may apply to your use of the Site or any feature thereof. In connection with your use of the Site, you must not, and you agree that you shall never do or attempt to do any of the following:
- violate any applicable Law;
- use manual or automated software, devices, scripts, robots, backdoors or other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other features or services contained in or comprising the Site;
- use the Site or any part thereof or any feature or functionality accessed on or through the Site for any commercial or other purposes that are not expressly permitted by these Terms;
- copy, store or otherwise access or use any information contained on or accessed through the Site for purposes not expressly permitted by these Terms;
- infringe the rights of any person or entity, including without limitation, any intellectual property, privacy, publicity or contractual rights;
- interfere with or damage the Site, or any part thereof or any feature or functionality accessed on or through the Site - whether through the use of viruses, cancel bots, Trojans, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology or otherwise;
- use the Site, or any part thereof or any feature or functionality accessed on or through the Site to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;
- use the Site, or any part thereof or any feature or functionality accessed on or through the Site for or in connection with the distribution of unsolicited commercial email (“spam”);
- stalk, harass, or bully any other user of the Site;
- register for more than one Account or register for an Account on behalf of an individual other than yourself;
- impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
- use automated scripts to collect information from or otherwise interact with the Site;
- post, upload, publish, submit or transmit any Content that (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other Intellectual Property Rights, or rights of publicity or privacy, (ii) violates, or encourages any conduct that would violate, any applicable Law or regulation or would give rise to civil liability, (iii) is fraudulent, false, misleading or deceptive, (iv) is defamatory, obscene, pornographic, vulgar or offensive, (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group, (vi) is violent or threatening or promotes violence or actions that are threatening to any other person, or (vii) promotes illegal or harmful activities or substances;
- systematically retrieve data or other content from the Site to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
- use, display, mirror or frame the Site, or any individual element within or comprising any part or feature of the Site, LolaVie’s name, any LolaVie trademark, service mark, trade dress, logo or other proprietary source identifiers, any materials or information, or the layout and design of any page or form contained on a page of the Site;
- access, tamper with, or use non-public areas of the Site, LolaVie’s computer systems, or the technical delivery systems of LolaVie’s providers;
- attempt to probe, scan, or test the vulnerability of any LolaVie system or network or breach any security or authentication measures;
- avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by LolaVie or any of LolaVie’s providers or any other third party (including another user) to protect the Site; or
- attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site or any feature or functionality thereof.
LolaVie at all times has the right to investigate and may prosecute violations of any of the foregoing to the fullest extent of the Law.
LolaVie may access, preserve and disclose any of your information if we are required to do so by Law or enforceable legal obligation, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against LolaVie, (ii) to comply with a lawful and enforceable request by law enforcement, judicial body, or other public authorities, or in connection with a legal obligation, or other enforceable legal process (for example, court order, subpoena, warrant, etc.), (iii) enforce or administer our agreements with users, (iv) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes, or (v) protect the rights, property or safety of LolaVie, its users, or members of the public. You acknowledge that LolaVie has no obligation to monitor your access to or use of the Site but has the right to do so for the purpose of operating and improving the Site (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with these Terms, to comply with applicable law or the lawful and enforceable order or requirement of a court, administrative agency or other governmental body, to respond to content that it determines is otherwise objectionable or as set forth in these Terms. LolaVie reserves the right, at any time and without prior notice, to remove or disable access to any materials that LolaVie, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site.
VIII. Intellectual Property and Customer License Agreement
A. General Intellectual Property Provisions
The Site is protected by copyright, trademark, and other Laws of the United States and foreign countries. You acknowledge and agree that the Site, Services, and LolaVie Content, including all associated Intellectual Property rights, are the exclusive property of LolaVie and its licensors (hereinafter “LolaVie Intellectual Property”). You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site or Collective Content. All trademarks, trade names, and source identifiers of LolaVie used on or in connection with the Site are trademarks or registered trademarks of LolaVie. Trademarks, trade names, and any other source identifiers of third parties used on or in connection with the Site are used for identification purposes only and may be the property of their respective owners.
Nothing in these Terms grants, transfers or conveys, nor may be construed or operate as a grant, transfer or conveyance, to any Customer or any other person of any right, title or interest in or to any of LolaVie Intellectual Property therein, including but not limited to any trademark, trade name, service mark or other proprietary identifying symbols used by us from time to time on or in connection with the Site, or any feature or functionality thereof. No Customer or other person may use any of LolaVie Intellectual Property without in each case first obtaining our prior written consent, which consent may be withheld in our sole and absolute discretion. All goodwill arising from or incident to any use of LolaVie Intellectual Property shall inure exclusively to us or our third-party licensors as applicable.
You agree you shall not assert, nor will you authorize, assist, or encourage any third party to assert, against us or any of our affiliates, business partners, licensors, licensees or transferees, any patent infringement or other Intellectual Property infringement claim with respect to the Site.
C. Notice of Infringement
LolaVie respects Intellectual Property Laws and expects all Customers to do the same. It is LolaVie’s policy to terminate in appropriate circumstances the Accounts of Customers who repeatedly infringe or are believed to be repeatedly infringing the rights of Intellectual Property owners. Claims of trademark, copyright, or patent infringement or any other alleged Intellectual Property violations should be sent to LolaVie’s designated agent. Please review LolaVie’s Intellectual Property Policy, found at the bottom of these Terms, for further information.
D. LolaVie License
LolaVie grants Customers a limited, non-exclusive, non-transferable license, to (i) access and use the Site and any LolaVie Software; (ii) access and view any LolaVie Content solely for your personal and non-commercial purposes and (iii) access and view any Customer Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section. You agree not to use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise to LolaVie Intellectual Property, except for the licenses and rights expressly granted in these Terms.
E. Customer Content License
LolaVie may, in our sole discretion, permit you to post, upload, publish, submit or transmit Customer Content. By making available any Customer Content on or through the Site, you hereby grant to LolaVie a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Customer Content on, through, by means of, or to promote or market the Site. LolaVie does not claim any ownership rights in any such Customer Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Customer Content.
You acknowledge and agree that you are solely responsible for all Customer Content that you make available through the Site. Accordingly, you represent and warrant that (i) you either are the sole and exclusive owner of all Customer Content that you make available through the Site or you have all rights, licenses, consents and releases that are necessary to grant to LolaVie the rights in such Customer Content, as contemplated under these Terms, and (ii) neither the Customer Content nor your posting, uploading, publication, submission or transmittal of the Customer Content or LolaVie’s use of the Customer Content (or any portion thereof) on, through or by means of the Site will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary rights or Intellectual Property, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
If you provide any suggested improvement(s) to the Site or any feature or functionality thereof (each a “Suggestion” and collectively “Suggestions”) to LolaVie, we will own all right, title and interest (including any Intellectual Property rights) in and to any Suggestion even if the person making the Suggestion has designated the Suggestion as confidential or proprietary. LolaVie shall be entitled to use and exploit any Suggestion without restriction. You must, and hereby do, irrevocably assign to LolaVie all right, title and interest (including all Intellectual Property rights) in and to all Suggestions (if any) and agree to provide us or our designees with any assistance we may or they may reasonably request or require from time to time to further document, perfect and maintain our rights in any Suggestion.
IX. Third-Party Websites, Applications, Links, and Resources
The Site may contain links to or otherwise interface or connect with third-party websites or resources, for example, SNS (defined above), Shopify or other like e-commerce or payment processors. You acknowledge and agree that LolaVie is not responsible or liable for (i) the availability or accuracy of such websites or resources or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by LolaVie of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products or services on or available from such websites or resources.
X. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, OR ANY FEATURE OR SERVICE ACCESSED OR OFFERED ON OR THROUGH THE SITE REMAINS WITH YOU. SUBJECT TO THE LIMITATIONS SET FORTH IN SECTION VII(E), ALL LOLAVIE GOODS ARE WARRANTED AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP UNDER ORDINARY USE FOR A PERIOD OF THIRTY (30) DAYS FROM THE DATE OF RECEIPT. WITH RESPECT TO LOLAVIE GOODS, CUSTOMER FEATURES, AND THE ENTIRETY OF THE SITE, LOLAVIE EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LOLAVIE NOR ANY OF OUR AFFILIATES, OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, CONTRACTORS, THIRD PARTY LICENSORS, OR SUPPLIERS SHALL BE LIABLE TO ANY CUSTOMER, ANY USER, ANY GUESTS OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, FILES, DATA, CONTENT, BUSINESS, OPPORTUNITIES, REVENUES, ANTICIPATED SAVINGS OR OTHERWISE (EVEN IF WE OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR FOR ANY DAMAGES FOR BODILY INJURY OR EMOTIONAL DISTRESS IN CONNECTION WITH THE SITE, INCLUDING, WITHOUT LIMITATION, ANY SUCH DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH (I) ACCESS TO OR USE OF, OR THE INABILITY TO ACCESS OR USE, THE SYSTEM OR ANY SERVICE OR ANY PART THEREOF, (II) THE PROVISION OF OR FAILURE TO PROVIDE, OR ANY INTERRUPTION OF, ANY LOLAVIE SERVICE OR ANY OTHER SERVICE, (III) ANY INFORMATION, SOFTWARE, PRODUCT, SERVICE, DATA, FILE, CONTENT, OR MATERIALS STORED ON, OBTAINED THROUGH, UPLOADED TO OR DOWNLOADED FROM THE SYSTEM OR ANY SERVICE, OR ANY DAMAGE TO OR CORRUPTION OR LOSS OF ANY OF THE FOREGOING, (IV) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR CONTENT, OR (V) ANY ACCESS TO OR USE OF, OR ANY INABILITY TO ACCESS OR USE ANY CONTENT OR MATERIALS.
IN THE EVENT THAT NOTWITHSTANDING THE PROVISIONS OF THE FOREGOING PARAGRAPHS OF THIS SECTION, WE (OR ANY OF OUR OUR AFFILIATES, OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, CONTRACTORS, THIRD-PARTY LICENSORS, OR SUPPLIERS) ARE FOUND LIABLE TO ANY CUSTOMER, USER OR GUEST OR OTHERWISE FOR DAMAGES FROM ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, THE AGGREGATE AMOUNT OF ALL SUCH LIABILITY SHALL BE LIMITED TO AND SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO US BY CUSTOMER OR YOU (AS APPLICABLE) FOR AND WITH RESPECT TO THE PARTICULAR GOODS OR SERVICES THAT GIVE RISE TO SUCH CLAIM IN WHICH THE CAUSE OF ACTION ACCRUED.
THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree and must at all times indemnify, defend and hold LolaVie and its third party suppliers or licensors, each of our and their business partners and each of our and their respective employees, officers, directors, managers and representatives (each an “Indemnitee” and collectively the “Indemnitees”), harmless from and against any and all losses, damages, liabilities, judgments, penalties, fines, costs and expenses (including attorneys’ fees and court costs) suffered or incurred by any of the Indemnitees as a result of any third party claim, action, suit, or proceeding arising out of or incident to (i) any Customer or other person’s use of or access to the Site in a manner not authorized by these Terms, or in violation of any applicable laws, (ii) Content including any claim involving infringement or misappropriation of third party rights or the use, development, design, manufacture, production, advertising, promotion or marketing of Customer Content, (iii) any breach by Customer or any other person of any term or condition of these Terms, including without limitation, any representation and warranty hereunder, or (iv) any act, omission or misconduct of Customer or any other person using or accessing the Site.
We will promptly notify you of any claim which we become aware of and which we believe to be subject to indemnification under this Section; provided that our failure to promptly notify you shall not affect your indemnification obligations hereunder except to the extent that our failure to promptly notify you materially prejudices your ability to defend the claim. At our option, you will have the right to defend against any such claim(s) with counsel of your own choosing (subject to a conflicts assessment), and to settle such claim as you deem appropriate, provided that you (nor any Person acting on your behalf) may enter into any settlement without LolaVie’s prior written consent (which may be conditioned or withheld in our sole and absolute discretion) and provided that we may, at any time, elect to take over control of the defense and settlement of any claim.
XII. Dispute Resolution
If you reside in the United States, you and LolaVie agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Site (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other Intellectual Property Rights. You acknowledge and agree that you and LolaVie are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding. Further, unless both you and LolaVie otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding.
B. Rules and Governing Law
This agreement to arbitrate evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. The AAA Rules are available at www.adr.org/arb_med. The Federal Arbitration Act will govern the interpretation and enforcement of this section.
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Florida and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
D. Location and Procedure
Unless you and LolaVie otherwise agree, the arbitration will be conducted in Broward County, Florida, United States. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and LolaVie submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law.
Your responsibility to pay any AAA filing, administrative and arbitrator fees will be outlined in the AAA Rules.
Notwithstanding the provisions of the “Modifications” section above, if LolaVie changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within 30 days of the date such change became effective, as indicated in the “Last Revised” date above or in the date of LolaVie’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and LolaVie in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
XIII. General Provisions
A. General Rules of Construction
For purposes of these Terms: (i) whenever the context requires, the singular number shall include the plural, and vice versa; (ii) the masculine gender shall include the feminine and neuter genders; (iii) the feminine gender shall include the masculine and neuter genders; and (iv) the neuter gender shall include the masculine and feminine genders. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not be applied in the construction or interpretation of these Terms. As used in these Terms: (i) the words “hereof”, “hereunder”, “herein” and words of similar import refer to these Terms as a whole and not to any particular provision of these Terms; (ii) the words “include” and “including”, and variations thereof, shall not be deemed to be terms of limitation, but rather shall be deemed to be followed by the words “without limitation”; (iii) except as otherwise expressly indicated, all references in these Terms to “Sections”, “Subsections”, “Paragraphs”, “Schedules”, “Exhibits” are intended to refer to sections, subsections or paragraphs of these Terms; and (iv) the word “or” means “and/or”.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by LolaVie (i) via email (in each case to the address that you provide) or (ii) by posting to the Site. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
C. Controlling Law and Jurisdiction
These Terms and your use of the Services will be interpreted in accordance with the laws of the State of Florida and the United States of America, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Broward County, Florida or a United States District Court, Southern District of Florida located in Broward County, Florida for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision.
If any provision of these Terms, or the application of such provision, is held invalid by a court of competent jurisdiction, the remainder of these Terms, and the application of such provision to persons, entities, or circumstances other than those with respect to which it is held invalid, shall not be affected.
E. Waiver and Enforceability
The failure of LolaVie to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of LolaVie. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
F. Third-Party Beneficiary
These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties. Notwithstanding the foregoing, the parties agree that the payment card networks are third-party beneficiaries of these Terms for purposes of enforcing provisions related to payments, but that their consent or agreement is not necessary for any changes or modifications to these Terms.
G. Term and Termination
These Terms are effective upon your creation of an Account, as amended by any modifications made by LolaVie as outlined at the start of these Terms. You may discontinue your use of Customer Features or your Account at any time, for any reason. We may suspend or deactivate your Account, or revoke your permission to access the Site or any or all Customer Features, at any time, for any reason, with or without notice to you. We reserve the right to refuse access to the Site or any Customer Feature to any Customer for any reason not prohibited by applicable Law. Either party may terminate the Terms for any reason upon written notice to the other party.
Sections I (Definitions), II (Acknowledgments and Disclaimers), VI (Orders, Returns, and Other Financial Terms), VIII (Intellectual Property and Customer License Agreement), X (Limitation of Liability), XI (Indemnification), XII (Dispute Resolution), and XIII (General Provisions) shall survive termination of these Terms.
I. Entire Agreement
These Terms constitute the entire and exclusive understanding and agreement between LolaVie and you regarding the Site, any Services rendered via the Site, any LolaVie Goods, and these Terms supersede and replace any and all prior oral or written understandings or agreements between LolaVie and you regarding the Site or any LolaVie Goods.
These Terms are neither assignable, transferrable nor delegable by you whether by operation of Law or otherwise. Any attempt by you to assign, transfer, or delegate any of these Terms, will be null and void and of no effect. LolaVie may assign, transfer or delegate these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the respective parties, their successors and permitted assigns.
K. How to Contact Us
If you have any questions regarding this Policy or our privacy practices, you can contact us at:
2400 North Commerce Parkway, Suite 109
Weston, FL 33326
Toll-free: (833) 565-2843
Or by email at: firstname.lastname@example.org
INTELLECTUAL PROPERTY POLICY
LolaVie LLC (“we” or “us”) respects the Intellectual Property rights of others and expects its users to do the same. Under the U.S. Digital Millennium Copyright Act (“DMCA”), copyright owners can file a complaint where they believe materials infringe on their copyright. It is our policy, in appropriate circumstances and at its discretion, to disable and/or terminate the account or access of users who infringe or are repeatedly charged with infringing the Intellectual Property rights of others, including copyrights, trademarks, trade secrets, and patents. We will respond expeditiously to claims of Intellectual Property infringement committed using the Site that are adequately and timely reported to us. Terms capitalized but not defined in this Intellectual Property Policy shall have the meaning ascribed to them in our Terms of Service, which may be made available from time to time at https://lolavie.com/pages/term-of-service.
If you are an Intellectual Property owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged infringements taking place on or through the Site or through any Services by submitting a complete Notice of Alleged Infringement (“Notice”) as described below and delivering it to us. Upon receipt of the Notice as described below, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the alleged infringing content from the Site.
Notice of Alleged Infringement
- Provide your mailing address, telephone number, and, if available, email address.
- Identify the Intellectual Property that you claim has been infringed by providing a comprehensive list of the items (works, trademarks, etc.) that you claim have been infringed. If your work is registered with the United States Patent and Trademark Office, United States Copyright Office, or other Intellectual Property office or jurisdiction, you must include copies of the registration certificates or information sufficient to confirm that such work is in fact protected.
- Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
- Provide your full legal name and electronically sign and affirm the following statement: “I hereby affirm that I have a good faith belief that the disputed use of the material is not authorized by the owner, its agent, or the law (e.g., as a fair use). I affirm that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the Intellectual Property or of an exclusive right under the Intellectual Property that is allegedly infringed.”
- Deliver this Notice, with all items completed, to us by email to email@example.com.