What happens if I am refunded for an order that uses Shop Pay?
November 6, 2023
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment.
- Less future payments on the remaining loan balance.
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method.
Please note that if you request a refund for an order that you have already made monthly payments for, then your paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable. For more details, please visit: https://shoppay.affirm.com/help/s/.